Gaya APA
Tjiptono, Fandy. (2005).
Service Quality & Satisfaction .
Yogyakarta:
.
Gaya Chicago
Tjiptono, Fandy.
Service Quality & Satisfaction.
Yogyakarta:
,
2005.
Text.
Gaya MLA
Tjiptono, Fandy.
Service Quality & Satisfaction.
Yogyakarta:
,
2005.
Text.
Gaya Turabian
Tjiptono, Fandy.
Service Quality & Satisfaction.
Yogyakarta:
,
2005.
Print.